Remote Service Request Intake Assistant

Remote service request intake work calls for careful reading and accurate online recordkeeping. This full-time position handles customer messages before resolution decisions.
The Service Request Intake Assistant reviews emails and forms, identifies request categories, and records supplied details. You will locate related records, check essential information, ask focused questions, and route complete requests. Customer service or office administration experience is valuable but not required.

Key Responsibilities:

Read assigned emails or submitted forms completely
Find related customer or service records
Identify request types using employer categories
Ask focused questions about missing required facts
Open, update, and route requests appropriately
Requirements:
Comfort reading messages closely and entering information online
Ability to write short customer replies
Careful handling of private information
Customer service experience valuable but not required
Office administration experience valuable but not required
Use careful intake, accurate notes, and clear routing to create understandable service records without promising approval or resolution.