Remote Member Services Specialist
Job Description & How to Apply Below
This Member Services Specialist position supports Evo’s Call Centre team through September 30, 2027. You will help members with bookings, account issues, claims-related support, and everyday service questions. The work includes phone, email, chat, CRM systems, and operational coordination.
Key Responsibilities:
Support members across phone, email, chat, and other channels
Resolve questions, concerns, and account-related issues efficiently
Handle escalated situations and pursue positive outcomes
Support billing, registrations, reimbursements, reporting, and account maintenance
Coordinate with Fleet, Claims, Operations, and Member Experience teams
Requirements:
At least two years of customer service experience
Strong verbal and written communication skills
Experience handling complex customer situations professionally
Strong organization, prioritization, and problem-solving abilities
Typing speed of at least 40 WPM
Bring empathy, sound judgment, and service expertise to Evo Car Share’s remote member support team.
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