Customer Support Administrator - Mahikeng

Our client, a prominent retail services company, is seeking a detail-oriented and customer-centric Customer Support Administrator to join their team in Mahikeng, North West . This role is crucial in managing customer inquiries, resolving issues efficiently, and ensuring a high level of satisfaction with our services. You will be responsible for handling administrative tasks that support our customer service operations, acting as a key liaison between customers and internal departments.

This is an excellent opportunity for an organized individual to contribute to a reputable organization within the Mahikeng area. The position operates on a hybrid model, blending essential on-site collaboration with remote work flexibility, promoting a balanced work experience in the North West province.

• Handle incoming customer inquiries via phone, email, and potentially in-person, providing information and resolving basic issues.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain and update customer records in the CRM system with high accuracy.
• Generate reports on customer service metrics, such as response times and resolution rates.
• Coordinate with sales, logistics, and technical teams to ensure prompt resolution of customer concerns.
• Assist in developing and updating customer service documentation and knowledge base articles.
• Identify trends in customer inquiries and feedback to recommend service improvements.
• Ensure a positive customer experience by providing timely and effective support.
• Manage customer communication logs and follow up on outstanding issues.
• Collaborate effectively with team members in a hybrid work environment.

• Minimum of 2 years of experience in a customer support, administrative, or client relations role.
• Excellent organizational and time management skills.
• Strong verbal and written communication abilities in English.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software.
• A customer-centric mindset with a commitment to service excellence.
• Ability to multitask and prioritize tasks effectively in a fast-paced setting.
• Comfortable working in a hybrid environment, demonstrating adaptability to both office and remote tasks.
• Good problem-solving skills and attention to detail.
• Must be able to commute to our office in Mahikeng, North West , as required by the hybrid schedule.
• Previous experience in the retail or service industry is beneficial.

Our client offers a competitive salary based on experience, along with benefits such as medical aid and a provident fund. The hybrid work arrangement provides flexibility and promotes work-life balance. Opportunities for professional growth and development within the company are available. Join a stable and reputable organization in Mahikeng, North West , that values its employees and fosters a collaborative team environment.

Be part of a company that plays a significant role in the local economy.