Consumer Services Administrator Remote

Our team provides essential back-office support to Trans Union consumers and Debt Counsellors, helping to ensure that requests are processed accurately, efficiently and in line with regulatory and operational requirements.

As a Debt Counselling Administrator, you ll play an important role in delivering a reliable service experience by managing Debt Counselling requests, maintaining accurate consumer information and supporting the team in meeting its service commitments.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

• Manage incoming requests and emails from Debt Counsellors promptly, accurately and professionally.
• Process Debt Counselling requests and ensure that the correct consumer data and information are accurately updated across relevant systems.
• Update instructions received from Debt Counsellors, including changes relating to Form 17 and Debt Review status codes.
• Manage clearance certificate requests, including the required updates to payment profiles, defaults and status codes.
• Provide clear and timely feedback to Debt Counsellors through Salesforce.
• Consistently work towards individual performance targets that support departmental Service Level Agreements (SLAs), including schedule adherence, quality and productivity requirements.
• Maintain high standards of accuracy and quality when processing requests and consumer information.
• Work in accordance with company and departmental policies, procedures, regulatory requirements and compliance standards.
• Support the team with additional administrative and operational responsibilities as required.

• Matric (Grade 12) or equivalent.
• Strong customer service skills, with the ability to remain professional and calm when dealing with challenging or dissatisfied customers.
• A process-driven approach with strong attention to detail and the ability to follow tasks through to completion.
• Ability to work independently, use initiative and make appropriate decisions within established processes.
• Ability to work accurately with electronic systems and consumer information.
• Ability to communicate and provide feedback through Salesforce.
• Strong written communication skills for managing queries and correspondence with Debt Counsellors.
• At least 1 year of experience in an administrative or customer service environment.
• A strong customer-focused and service-oriented mindset.
• Confidence in asking questions and seeking clarification when requirements or instructions are unclear.
• Good organisation and follow-through when managing multiple requests and priorities.

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company s Employment Equity plan and targets.

Should you not hear from Trans Union within 3 weeks from applying, please regard your application as unsuccessful.

Employment with Trans Union GCC Africa requires that you work from a fibre-ready home environment that supports confidential and comfortable day-to-day work. You may be based anywhere in South Africa with fibre connectivity; however, working outside of South Africa is not permitted. A minimum 100/100 Mbps fibre line is required and must be installed or upgraded by day one of employment.

As a credit bureau, certain roles also require a clear credit record.

At Trans Union, our Workforce for Good is built on purpose, impact, and opportunity. We empower our people to grow, innovate, and make a meaningful difference for our communities and customers all while being supported to thrive both professionally and personally. With a strong focus on flexibility, wellbeing, and collaboration, you ll work with exceptional people across the globe, pioneering products, and cutting-edge technology that truly matters.

At Trans Union GCC Africa, you ll join a purpose-driven organisation that invests in its people through competitive rewards, comprehensive benefits, and meaningful career development. We offer permanent work-from-home flexibility, wellbeing support for you and your family, and access to global exposure and accredited learning so you can grow your career while maintaining balance.

Admin Asst I, Administration