Remote Member Services Specialist
Job Description & How to Apply Below
Support Evo members remotely from home by solving account, booking, and claims questions through thoughtful customer service. Help keep British Columbians moving.
As a temporary part-time Member Services Specialist, you will support Evo Car Share members through the Evo Call Centre. Use phone, email, chat, and other channels to resolve concerns, manage escalated situations, and maintain positive experiences. This contract ends September 30, 2027.
Key Responsibilities:
Support members across phone, email, chat, and other channels
Resolve account questions, concerns, and booking-related issues
Support billing, registrations, reimbursements, rentals, and account maintenance
Assist claims processes and administrative follow-up
Collaborate with Fleet, Claims, Operations, and Member Experience teams
Requirements:
At least two years’ customer service or member support experience
Strong verbal and written communication skills
Professional judgment during complex customer situations
CRM and customer support tools experience
Typing speed of at least 40 WPM
Bring empathy, organization, problem-solving, and communication skills to Evo’s remote member support team serving British Columbians.
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