Customer Success Manager at JDPA Limited

JD Power is seeking an experienced Customer Success Team Lead to manage its DACH Customer Success Team and oversee relationships with business customers across Germany, Austria and Switzerland. The successful candidate will combine team leadership, customer relationship management and commercial strategy to improve customer satisfaction, strengthen retention, increase product adoption and drive business growth.

• Lead and manage the DACH Customer Success Team, including Customer Success Executives and part-time team members.
• Train Managers
• Ensure customers achieve measurable value from the company’s data products, platforms and services.
• Develop and implement customer lifecycle strategies for Tier 4 customers across the DACH region.
• Maintain direct responsibility for managing an assigned customer portfolio.
• Build and strengthen strategic relationships with key customers.
• Monitor customer satisfaction, product adoption, retention and commercial performance.
• Identify opportunities to increase customer value and generate additional revenue.
• Compare CRMs
• Develop, coach and empower team members to improve performance.
• Use customer data and performance insights to guide decision-making.
• Introduce process improvements and support commercial initiatives.
• Ensure the delivery of an exceptional customer experience.
• Work closely with the Customer Success Director to translate business strategy into effective operational activities.

• Significant experience in Customer Success, Account Management, Client Services or a related post-sales role.
• Compare CRMs
• Experience working within a B2B data, analytics, SaaS, technology or information-services business.
• Proven ability to improve customer retention, product adoption, satisfaction and commercial growth.
• Understanding of data products and concepts, including data quality, coverage, delivery, licensing, integration, privacy and governance.
• A degree or equivalent professional experience.
• Relevant customer success, data or leadership qualifications are advantageous.
• Fluency in both spoken and written English and German.
• Demonstrated experience leading and developing customer-facing teams, preferably across multiple markets.
• Strong strategic relationship management and commercial decision-making skills.
• Must be legally authorised to work in the country where employment is offered.

• Flexible work arrangements.
• Opportunities for learning and professional development.
• Opportunity to lead a regional customer success team.
• Exposure to international customer relationships across Germany, Austria and Switzerland.
• Opportunity to develop leadership, commercial and strategic management experience.
• Train Managers

Job Title:

Customer Success Manager

Employer:

JDPA Limited
Job Type: Remote

Location:

United Kingdom
Salary/Rate:
Not Specified
UK Visa Sponsorship:
Not Available