Customer Service Contract Administrator

Technician & workshop

Posted 7 months ago · # Customer Service Contract Administrator VT
** Volvo Trucks
** Remote* Full-time
· Monday to Friday
* Remote working

Our Service Contracts play a vital role in delivering this, and you will support our Service Contract Administration team.
* Details* The role
* The company

* How to apply

## Job details

Closing date:
Open until filled

How you apply:
On jobs.volvogroup.com Department:
Service & Support Manufacturer:
Volvo Position Type:
Professional Salary:
£26,227, depending on experience and up to 5 % Company bonus## The role

From Volvo Trucks' advert

Our Service Contracts play a vital role in delivering this, and you will support our Service Contract Administration team. If you’re looking for a role to showcase your customer focus, communication, and administration skills, this could be the perfect opportunity! Join the team at Volvo Trucks as a Customer Service Contract Administrator. What Volvo Trucks can offer you! Professional growth and development:
Access various training and development opportunities Pension scheme:
We offer a matched pension scheme of up to 5% of your salary.

Medical Insurance with access to Bupa Holiday allowance:
Start with 25 days and watch it grow to 30 days with length of service and bank holidays. You can buy up to 5 extra holiday days! Maternity and Paternity leave:
Maternity leave (6 months full pay, 6 months half pay) and 5 weeks of paternity leave, with 3 weeks flexible to take at any point. Discounts on shopping vouchers, cinema tickets, MyGym Discounts and MyActive Discounts, holidays and travel Access to an on-site gym and canteen, which serves hot meals throughout the week To see more about our benefits:
Volvo Group Employee Benefits

What you will do:

You will be the first point of contact for UK-wide customers and dealer enquiries regarding service contracts. You will be the person our dealers and customers rely on to keep things moving and ensure every case is handled with care and precision. Receive, manage, and prioritise customer and dealer enquiries via email and phone Assign cases accurately within the wider team using Salesforce and other internal tools Support contract case management, including checking documentation and preparing amendments and extensions Manage dealer communications and case handling primarily via Salesforce Prepare and issue customer communications, including excess mileage invoices, annual price increase letters and completed contract documentation Maintain customer data across systems to support invoicing accuracy, working with colleagues in the UK, Ireland and Sweden to resolve corrective actions Who are you?

You will come from a customer service background Confident communicator, able to engage with internal and external stakeholders at all levels Comfortable analysing/interpreting high volumes of data You will have a Continuous improvement mindset and always be looking to develop longer-term solutions for managing customer enquiries Proficient in MS Office, especially Excel and Word (including mail merges) Experience using CRM or other case management systems Enthusiastic and adaptable approach to tasks and challenges Take a look at Volvo Trucks and what it's like to work here:
Social Channels:
Facebook Linked In Instagram Tik Tok Glassdoor Indeed You Tube Website:
Volvo Trucks UK and Ireland If this role sounds like a good fit, Apply Now!

All Volvo Group adverts are advertised for a minimum of 10 working days. We value your data privacy and therefore do not accept applications via mail. Job Category:
Sales & Services Organization:
Volvo Trucks

Travel Required:

Occasional Travel

Requisition  We are committed to shaping the future landscape of efficient, safe, and sustainable transport…