Customer Service Lead — Coaching, KPIs & Growth; Hybrid
Arlington, Arlington County, Virginia, 22201, USA
Listed on 2026-11-04
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep, Client Relationship Management, Bilingual
Haypp Group is expanding its U.S. operations and seeks a Customer Service Lead in Arlington, VA. You will guide the team across email, chat, and phone, ensuring SLAs and CSAT targets are met while coaching agents and shaping onboarding. This hybrid role combines in-office collaboration Tue–Thu with remote work on other days.
You will analyze channel trends, drive process improvements, and maintain knowledge bases, ensuring high-quality customer experiences in a fast-growing ecommerce environment.
The Customer Service Lead — Coaching, KPIs & Growth (Hybrid) position in the Management & Operations, Sales field is open for applications.
This role is for the Customer Service Lead — Coaching, KPIs & Growth (Hybrid) role at Haypp Group.
We are seeking a motivated Customer Service Lead — Coaching, KPIs & Growth (Hybrid) to join Haypp Group in Arlington, VA, United States.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).