Product Support Specialist
Remote / Online - Candidates ideally in
Plymouth, Devon, PL2, England, UK
Listed on 2026-11-04
Plymouth, Devon, PL2, England, UK
Listing for:
ServeMate Ltd
Remote/Work from Home
position Listed on 2026-11-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
You'll be the friendly voice of Serve Mate. Takeaway and restaurant owners come to you when they need a hand, and you get them sorted so they can get back to the food.
You'll work from home, helping customers by phone, live chat, Whats App and support tickets inside Serve Mate. You don't need to know our system yet. We'll train you on all of it.
What you'll do- Answer customer questions by phone, live chat, Whats App and support tickets
- Help shops with their till, online ordering, kiosks, kitchen screens, TV menus and printers
- Walk new customers through getting set up
- Log problems clearly and pass anything technical to the right person
- Help keep our help centre guides up to date with what customers are asking
- Quick and confident on a computer
- Clear, patient and genuinely likes helping people
- Organised enough to handle a few chats at once
- A quiet place to work from home and a reliable internet connection
- Experience working in or with takeaways or restaurants
- Customer support or helpdesk experience
- Full training on the Serve Mate platform
- Work from home
- Get in early and grow with us
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