Hybrid Dispatch & Customer Care Specialist

Address Saint Paul, MN, 55114, US

Compensation $23.00 - $25.00/hour

Schedule Full time

Job Type Permanent

Highlights

• You must be 18 years old
• You must be able to pass a background check
• You must be able to speak English

Marsden Customer Care Facility Services Dispatcher

Shift: 8am-5pm Monday-Friday - Full Time 40 hours
Salary:  per hour

Location:
Hybrid (Some Remote work and some work in our St. Paul Office)

Requirements/Qualifications:

• You
  must
  be 18 years old.
• You
  must
  be able to pass a background check.
• For safety reasons, you
  must
  be able to speak English. The ability to speak Spanish would be helpful.
• Experience in mechanical services or other related service industries preferred but not required.

Job Duties:

As you might expect, processing, dispatching and customer service is at the heart of what your job will entail. For the most part, you’ll be:

• Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations
• Communicating customer requests, immediate needs work orders and other important messages to technicians and supervisors
• Contacting employees or emergency personnel when appropriate
• Be able to work with supervisors to solve any customer requests
• Create and prepare and work orders
• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
• Coordinating subcontractors
• Assist in ordering equipment and supplies
• This role will be customer-facing and will be communicating directly with Property Managers and Tenants.

Business Conduct

• Commits to behave in compliance with the company’s values and Code of Conduct
• Builds a culture of work safety and leads by example with one's own safe behavior
• Treats co-workers with respect and approaches conflict with positive intent and professionalism
• Asks questions to understand why we do what we do and how we do it - champions change when improvements can be made
• Ensures one's own compliance with the company's published Operations Standards

EEO Statement

Marsden Services and its affiliates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status regarding public assistance or any characteristic protected under federal, state, or local law.

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