Patient Financial Services Rep Associate

Beyond Blue Job Posting

Title:

Patient Financial Services Rep Associate

Requisition Number: R-

Department Name:
Follow-up - Commercial and Government

Work Location:

Remote-KY

Grade Level: 1

Type of Position:
Regular Position

Time Status:
Full time

Link https://hr.uky.edu/employment/working-uk/equivalencies

Shift: Days (United States of America) (inactive)

Responsible for supporting patient financial services by ensuring accurate account management, timely documentation, and effective communication. Provides superior customer service to insurers, and internal stakeholders to facilitate resolution of financial matters. Ensures compliance with departmental policies, procedures, and regulations while maintaining professionalism in all interactions. Coordinates with team members and leadership to resolve inquiries, improve processes, and contribute to the overall efficiency of patient financial operations.

• Completes assigned daily responsibilities related to billing, follow-up, cash management, or denials prevention in accordance with departmental priorities and supervisor direction.
• Accesses and accurately updates patient financial information in required systems and databases.
• Adheres to departmental policies, procedures, and regulatory guidelines to ensure compliance.
• Responds to insurance, and internal stakeholder inquiries with professionalism and courtesy.
• Collaborates with team members and cross-departmental staff to resolve account-related issues.
• Documents all actions, communications, and resolutions in systems in an accurate and timely manner.
• Identifies and escalates unresolved concerns to appropriate supervisors or leadership.
• Assumes ownership of customer concerns by providing thorough follow-up and resolution.
• Maintains professional representation of the organization in all customer interactions.
• Performs other duties as assigned.

High school diploma or equivalent

0-2 years of experience

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

N/A

• A. Lifting, pushing, and/or pulling objects up to 50lbs:
  2. Occasional (< 10% of the time)
• B. Lifting, pushing, and/or pulling objects over 50lbs:
  1. Never
• C. Standing or walking with objects up to 10lbs:
  3. Intermittent (10% - 50% of the time)
• D. Standing or walking with objects up to 25lbs:
  2. Occasional (< 10% of the time)
• E. Sitting at the computer workstation for extended periods:
  3. Intermittent (10% - 50% of the time)
• F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials:
  2. Occasional (< 10% of the time)
• G. Repetitive motion:
  3. Intermittent (10% - 50% of the time)
• H. Working at heights above 4 feet:
  1. Never
• I. Working in confined spaces:
  1. Never
• J. Risk of injuries from use of equipment on the job:
  2. Occasional (< 10% of the time)
• K. Job-related travel:
  2. Occasional (< 10% of the time)
• L. Loud noises:
  1. Never
• M. Temperature extremes:
  1. Never
• N. Hazardous chemicals and fumes including waste:
  2. Occasional (< 10% of the time)
• O. Radiation:
  1. Never
• P. Burns:
  1. Never
• Q. Cuts/Punctures:
  2. Occasional (< 10% of the time)
• R. Bloodborne/airborne pathogens:
  2. Occasional (< 10% of the time)
• S. Recombinant DNA or viral vectors:
  1. Never
• T. Combative/violent people:
  1. Never
• U. Animal handling (including carcasses):1. Never
• V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

This position requires intermittent sitting at a computer workstation for extended…