Bilingual Collections Agent Remote

Elevate your career as a Bilingual Pre-Delinquency Contact Center Agent at BMO, working remotely. This role emphasizes customer engagement while implementing effective collections strategies to assist clients.

BMO is seeking a skilled professional to join its remote team. This position requires 3-5 years of experience in customer service or collections, focusing on high-risk account resolutions. You will support BMO clients in navigating payment strategies while providing excellent service to build trust and maintain relationships.

Key Responsibilities:

• Evaluate high-risk accounts for collection opportunities

• Advise clients on payment strategies tailored to their needs

• Handle complex customer escalations efficiently

• Manage incoming calls with professionalism and expertise

• Coordinate communications and transactions for clients

Requirements:

• 3-5 years of relevant experience in collections

• In-depth knowledge of consumer collections laws

• Strong verbal and written communication skills

• Proven analytical and problem-solving capabilities

• Ability to handle sensitive customer information discreetly

Become an integral part of BMO's mission in this crucial customer-facing role.