SaaS Customer Care Specialist, Level 2 — Remote
Town of Dover, Dutchess County, New York, USA
Listed on 2026-11-04
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management
Dili Trust is seeking a Customer Care Representative, Level 2, to support corporate legal departments and other customers with product and workflow issues. You will manage tickets, coordinate with internal teams, and provide clear explanations and workarounds to ensure timely resolution.
You will participate in scheduled calls, maintain thorough ticket documentation, and contribute to knowledge bases and training materials.
We are currently recruiting a SaaS Customer Care Specialist, Level 2 — Remote for our team in Town of Dover, NY, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the SaaS Customer Care Specialist, Level 2 — Remote role in the description above.
We appreciate your interest in this position.
Join Dili Trust and contribute to our ongoing work.
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