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Job Description & How to Apply Below
Ridebooker needs a thoughtful travel support specialist skilled in client communication, booking systems, and accurate service delivery. This full-time remote position is available to candidates living in Canada.
The work centers on helping clients through transportation inquiries and requests while maintaining professional, friendly service. You will stay current with seasonal, procedural, and system changes, collaborate with colleagues and providers, and support Ridebooker workflows. Travel, tourism, transportation, or international client experience is an asset.
Key Responsibilities:
Maintain thorough knowledge of services and booking systems
Respond accurately and promptly to client requests
Assist clients informatively through each interaction
Keep informed about seasonal and system changes
Participate proactively in Ridebooker team workflows
Requirements:
Experienced customer service background preferred
Travel or tourism experience ideally suited
Patient listening and calm decision-making under pressure
Investigative problem-solving and strong prioritization skills
Freshworks or Zendesk experience is an asset
Bring travel-support judgment, precise booking-system assistance, and patient communication to Ridebooker’s client service team.
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