Remote Member Services Specialist
Job Description & How to Apply Below
BCAA’s Evo Call Centre is hiring Temporary Part-Time Member Services Specialists through September 30, 2027. You will create positive member experiences by resolving concerns, navigating account issues, and supporting operational activities. The work spans billing, registrations, reimbursements, open rentals, reporting, and account maintenance.
Key Responsibilities:
Support members across phone, email, chat, and other channels
Resolve questions, concerns, and account-related issues efficiently
Handle escalated situations and pursue positive outcomes
Assist claims processes, incident reviews, and administrative follow-up
Collaborate with Fleet, Claims, Operations, and Member Experience teams
Requirements:
At least two years of customer service experience
Strong verbal and written communication skills
Experience handling complex customer situations professionally
CRM and customer support tools experience
Typing speed of at least 40 WPM
Bring empathy, organization, problem-solving, and communication skills to Evo’s remote member support team serving British Columbians.
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