Customer Service Consultant

Customer Service Consultant - Mortgage Support

Bournemouth | Hybrid Working
£14.56 per hour | 35 hours per week
12-Month Contract with Permanent Opportunity

Are you passionate about delivering outstanding customer service and helping people when it matters most?

We're looking for enthusiastic and customer-focused individuals to join a busy Mortgage Services team, supporting customers throughout one of the most important journeys of their lives. This is a fantastic opportunity to build a career within financial services, with full training provided and excellent long-term prospects.

The best part? You do not require any previous financial services experience as all training will be provided, you just need to enjoy delivering gold standard customer service!

The Opportunity

As a Customer Service Consultant, you'll be the first point of contact for customers with mortgage-related enquiries. You'll provide guidance, reassurance and support, helping customers understand their options while ensuring every interaction is handled with professionalism and care.

Whether you're updating a customer on the progress of their mortgage application or supporting someone through a more complex situation, you'll play a key role in delivering an exceptional customer experience.

What You'll Be Doing

Handling inbound calls relating to mortgage applications and existing mortgage accounts
Keeping customers informed on the progress of their applications
Responding to mortgage-related enquiries with confidence and professionalism
Supporting vulnerable customers with empathy and understanding
Accurately updating customer records and completing administrative tasks
Building strong relationships with customers and delivering excellent service
Ensuring compliance, accuracy and quality standards are maintained at all times

Working Hours

35 hours per week
Monday to Friday between 8:00am and 6:00pm
1 in 4 Saturdays, 9:00am to 2:00pm (with time off in lieu)
Hybrid Working

Training Period (First 5-6 Weeks)

Fully office-based in Bournemouth
Monday to Friday, 9:00am to 5:00pmFollowing Training

2 days office-based
3 days working from home

What We're Looking For

We're keen to hear from candidates who have:

Previous customer service experience, ideally within a telephone-based environment
Excellent communication and relationship-building skills
Strong problem-solving abilities and confidence handling customer enquiries
The ability to remain calm and professional in a fast-paced environment
Good attention to detail and a high level of accuracy
Confidence using multiple computer systems
A positive and resilient approach
A genuine passion for helping customers

What's On Offer?

£14.56 per hour
Comprehensive training and ongoing support
Hybrid working arrangement
Friendly and supportive team environment
Valuable experience within the financial services sector
Opportunity to secure a permanent position
Excellent career development prospects

If you're looking for a rewarding customer service role where you can make a real difference while developing your career with a highly respected organisation, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website