Senior Customer Advocacy Manager

We are Omnissa!
Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions - including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance - into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.

Guided by our Core Values - Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value - we’re growing rapidly and committed to delivering meaningful impact. If you’re passionate about shaping the future of work, we’d love to hear from you.

At Omnissa, we are committed to maintaining a fair, consistent, and secure hiring process for all candidates. As part of this approach, we use standard interview and verification practices designed to ensure alignment and protect both candidates and the organization. These practices are applied thoughtfully and with respect for candidate privacy.

At Omnissa, we’re committed to helping our customers unlock the full potential of their digital workplaces. Customer advocacy plays an important role in bringing those customer experiences to life – helping prospects and customers understand the value of our solutions through authentic stories, references, testimonials, and peer-to-peer engagement.

We are looking for a Senior Customer Advocacy Manager to help build and execute impactful customer advocacy programs. In this role, you will develop trusted relationships with customers, identify compelling customer stories, coordinate advocacy opportunities, and partner closely with teams across Omnissa to amplify the voice of customers.

This is an opportunity for an experienced customer marketer and relationship builder who enjoys working directly with customers, managing multiple programs, and turning customer experiences into engaging stories and advocacy opportunities.

Most importantly, you are passionate about customers and understanding the power of an authentic customer voice.

• Execute customer advocacy programs and initiatives — including customer references, case studies, videos, reviews, and peer-to-peer activities — creatively addressing program needs and driving measurable results.
• Build and maintain trusted relationships with customer advocates, including at the executive/C-level; identify opportunities to deepen their engagement with Omnissa, including through leading executive engagement events and programs that connect customer executives with Omnissa leadership.
• Partner with Customer Success, Sales, Marketing, Product, and Communications to identify customers with compelling stories and build and maintain a healthy pipeline of advocates across industries, geographies, and customer segments.
• Manage day-to-day customer reference requests, matching customers to opportunities based on their experience, industry, use case, and level of engagement.
• Lead end-to-end development of customer stories and advocacy assets: identifying key stories, preparing writers, guiding customers through the interview and review process, and shaping content to influence prospective customers’ decision-making.
• Support customer participation in events, webinars, speaking opportunities, and analyst and media activities.

• 7-9+ years of experience in customer marketing, customer advocacy, reference programs, or a related marketing function.
• Demonstrated success building trusted relationships with customers at all levels, including C-level and executive stakeholders, and engaging them in advocacy activities.
• Proven success…