Tour Guide - Remote Virtual
South Africa
Listed on 2026-11-05
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Customer Service/HelpDesk
Customer Service Rep, Event Management & Planning, Customer Success Management -
Hospitality / Hotel / Catering
Customer Service Rep, Event Management & Planning
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Our client is seeking a highly organized and communicative Remote Tour Guide Coordinator to manage their network of tour guides. This role involves recruiting, training, scheduling, and supporting guides who deliver exceptional experiences to clients. Operating entirely remotely, you will utilize digital platforms for all communication and coordination tasks, ensuring guides are well-prepared and tours run smoothly. This position requires a strong understanding of the tourism industry, excellent interpersonal skills, and the ability to manage a distributed team effectively, contributing to memorable client journeys.
About the Role
Our client is seeking a highly organized and communicative Remote Tour Guide Coordinator to manage their network of tour guides. This role involves recruiting, training, scheduling, and supporting guides who deliver exceptional experiences to clients. Operating entirely remotely, you will utilize digital platforms for all communication and coordination tasks, ensuring guides are well-prepared and tours run smoothly. This position requires a strong understanding of the tourism industry, excellent interpersonal skills, and the ability to manage a distributed team effectively, contributing to memorable client journeys.
Key Responsibilities- Recruit, vet, and onboard new tour guides based on company standards and client needs.
- Develop and deliver training programs for tour guides, covering safety, customer service, and local knowledge.
- Schedule tour guides for various tours and excursions, managing availability and ensuring optimal coverage.
- Serve as the primary point of contact for tour guides, providing support and addressing any issues that arise.
- Monitor guide performance and collect feedback to ensure consistent quality of service.
- Assist in developing tour content and ensuring its accuracy and engagement.
- Previous experience in tour operations, guide management, or a related role in the tourism sector.
- Excellent understanding of tour operations and the role of tour guides.
- Strong recruitment, training, and scheduling skills.
- Exceptional communication and interpersonal abilities for remote team management.
- Proficiency in scheduling software and online collaboration tools.
- A passion for travel and delivering outstanding customer experiences.
- Competitive salary with performance-based incentives.
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