Remote Call Center Representative

As a representative for Channel Blend, you will be part of a team responsible for qualifying leads in order to fulfill client expectations. We are a call center that works remotely (Oklahoma, Idaho, Texas, Kansas & Utah residents ONLY). Our representatives call interested prospects on behalf of other companies and help qualify prospects. You will be expected to follow a script & pre-established guidelines that are in place to help you do this.

This position requires a minimum of 20 hours per week with a consistent schedule and is compensated at $10 per hour.

• Computer (Not a Chromebook or tablet)
• Phone (cellphone or landline)
• Headset, Earbuds, or Headset WITH mic
• Internet (Ethernet cord, adapter, or wi-fi booster is required)
• Mouse for computer (Not a trackpad)

• Follow proper technical procedures utilizing computer and telephone equipment to contact or transfer prospects to generate a qualified lead base to meet client expectations
• Professionally greet prospects by speaking clearly and listening effectively
• Read from and adhere to script procedures as established by the client, which may involve a rigid verbatim script
• Maintain acceptable level of quality assurance scores
• Accurately log qualified leads/sales following proper documentation and reporting procedures
• Successfully qualify leads by verifying all required information according to client and company guidelines ensuring a fully compliant lead
• Comply with all federal, state, client, and company rules, regulations, and procedures
• Provide excellent customer service by always maintaining professionalism
• Maintain a positive attitude towards prospects, co-workers, and all levels of management
• Multi-tasking the essential job functions by reading, typing, speaking, and maneuvering through multiple web forms/screens/browser tabs simultaneously
• Maintain acceptable attendance according to policy
• Be able to adapt readily to changes in scripting, campaign procedures, policies, and any other requirements associated with the job

• Strong communication skills using professional language/grammar and being able to speak clearly and audibly
• Ability to read and interpret documents such as operating instructions, web forms, and procedure manuals both on and off the computer as well as on paper
• Good computer and keyboarding skills
• Professional
• Ability to work individually and as part of a team

• Ability to read and interpret documents such as procedure manuals & work instructions
• Ability to write routine correspondence
• Ability to speak and communicate clearly using good grammar with prospects, co-workers, and all levels of management

This position offers the opportunity to work in a dynamic customer service environment, utilizing your communication skills to assist customers effectively. Join our team and be part of a company that values exceptional customer service!

• 401(k) matching
• Flexible schedule
• On-the-job training
• Paid time off
• Referral program
• Work from home

• Day shift
• Evening shift
• Morning shift

Remote must be in Idaho, Oklahoma, Texas, Kansas or Utah