Bilingual French Customer Care Professional; Virtual

Position: Bilingual French Customer Care Professional (Virtual)
Job Description Bilingual French Customer Care Professional – Consumer Product Services (Virtual Role) Responsibilities Role & Responsibilities

• Consistently deliver extraordinary service on a high volume of inbound calls or digital chats in a fast-paced, structured, and regulated environment by following our Customer First philosophy
• Consult with Card Members and probe to understand their needs to resolve their inquiries and reinforce the benefits of card membership
• Address general and account-specific customer inquiries- statement and APR inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information
• Use your exceptional problem-solving skills to ask probing questions, identify root causes and deliver solutions to exceed Card Members’ expectations.
• Recognize and add value for our Card Members through relevant messaging, product offers and benefit enrollments that deepen customer engagement
• Utilize your “service oriented” personality to develop and continuously improve key selling skills, including building rapport and a human connection to customers, with care and empathy, understanding customer needs, handling objections, closing sales or retaining customers.
• Use tools and resources and probing questions to anticipate customer needs and resolve inquiries on the first contact.
• Meet and exceed performance goals that include, but are not limited to: customer satisfaction, productivity targets, sales rates, adherence to quality, and compliance regulations
• This is a work-from-home position. We operate 24 hours a day, 7 days a week, and team members may be required to work evenings and weekends.

Job Description Bilingual French Customer Care Professional – Consumer Product Services (Virtual Role) Responsibilities Role & Responsibilities How will you make an impact in this role as a Customer Care Professional?

• Consistently deliver extraordinary service on a high volume of inbound calls or digital chats in a fast-paced, structured, and regulated environment by following our Customer First philosophy
• Consult with Card Members and probe to understand their needs to resolve their inquiries and reinforce the benefits of card membership
• Address general and account-specific customer inquiries- statement and APR inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information
• Use your exceptional problem-solving skills to ask probing questions, identify root causes and deliver solutions to exceed Card Members’ expectations.
• Recognize and add value for our Card Members through relevant messaging, product offers and benefit enrollments that deepen customer engagement
• Utilize your “service oriented” personality to develop and continuously improve key selling skills, including building rapport and a human connection to customers, with care and empathy, understanding customer needs, handling objections, closing sales or retaining customers.
• Use tools and resources and probing questions to anticipate customer needs and resolve inquiries on the first contact.
• Meet and exceed performance goals that include, but are not limited to: customer satisfaction, productivity targets, sales rates, adherence to quality, and compliance regulations
• This is a work-from-home position. We operate 24 hours a day, 7 days a week, and team members may be required to work evenings and weekends.

Qualifications

About you:

• Fully bilingual in both French and English is a must
• Strong written and verbal communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction
• Exceptional ability to connect and engage with people
• Analytical and problem-solving skills with strong attention to…