Live Chat Support Agent at ValueAdd Research and Analytics Solutions LLP

Live Chat Support Agent job at Value Add Research and Analytics Solutions LLP. New York, NY.

This is a remote position.

Value Add Research and Analytics Solutions LLP is seeking a dynamic and customer-focused Live Chat Support Agent to join our team in the Outsourcing/Offshoring industry. As a Live Chat Support Agent, you will be responsible for providing real-time support to customers through our online chat platform. If you have excellent communication skills and a passion for helping customers, we want to hear from you!

Location:

United States (Remote)

• Respond to customer inquiries and provide solutions in a timely manner
• Assist customers with product information, account inquiries, and technical issues
• Troubleshoot and resolve customer complaints or issues
• Escalate complex issues to the appropriate department for resolution
• Maintain accurate records of customer interactions

• Excellent written and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills
• Previous customer service experience is a plus
• Proficiency in typing and navigating computer systems

• Excellent written and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills
• Previous customer service experience is a plus
• Proficiency in typing and navigating computer systems