Head of Customer Success & Support; Fully Remote
Remote / Online - Candidates ideally in
Jacksonville, Duval County, Florida, 32099, USA
Listed on 2026-11-05
Jacksonville, Duval County, Florida, 32099, USA
Listing for:
Partner Company
Full Time, Remote/Work from Home
position Listed on 2026-11-05
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Account Manager
Job Description & How to Apply Below
- Own strategic accounts and lead a small CS and Support team.
- Build onboarding playbooks, escalations, and health scoring.
- Drive renewals, QBRs, and cross-functional improvements.
Requirements:
- 6+ years in CS/Account Management, 3+ in enterprise accounts.
- Startup experience scaling a CS function.
- Proficiency with Attio, Intercom, and AI tools.
Nice to have:
- Fintech or financial services background.
- VC/PE network.
- Fully remote in US/Canada.
- Growth opportunity with leadership collaboration.
- Ownership of CS strategy and customer outcomes.
They are a B2B SaaS marketplace connecting community partners and vendors. The company is a scaling startup with a small team and a collaborative culture focused on long-term growth.
Step into the Head of Customer Success & Support (Fully Remote) role at Partner Company in United States and grow with us.
Full responsibilities and requirements are described in the listing above.
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