Account Solutions Representative

At Credit Acceptance, we are building on the foundation of a successful business while investing in the future through technology, data, AI, and continuous improvement. As we continue to evolve, our Team Members play an active role in improving experiences, driving meaningful change, and shaping the future of our business. We foster an environment where people are empowered to contribute ideas, develop their careers, make an impact, and help lead our continued transformation.

Our Operations teams are at the heart of the dealer and customer experience, making a direct impact throughout the contract lifecycle. Team Members combine service, problem solving, and operational excellence to help customers navigate challenges, strengthen relationships, and create positive outcomes. Operations offers meaningful work, opportunities to grow your skills and career, and the chance to make a difference every day.

Above market pay structure starting at $17.75-$20.85 (based on experience) plus uncapped monthly bonus based on performance. The estimated average bonus target for this position is around $700/month.

Paid bi-weekly

Annual hourly pay increases based on your performance

Competitive benefits/perks that begin on your first day!

Work from home/remote

• Medical, Dental, Vision
• Paid training
• Paid time off and paid holidays
• Computer equipment provided (monitors, mouse, keyboard, webcam)
• Paid parental time
• 401k with employer match
• Tuition reimbursement
• Growth opportunities to advance your career
• Ongoing training and development
• Many more additional benefits including monthly fitness reimbursement and adoption assistance - apply to learn more about the entire package!

Mandatory 5 week virtual training Monday through Friday 8am – 5pm PST starting on 11/09/2026

• Option 1:
  Monday: 11am-8pm, Tuesday: OFF, Wednesday: 5am – 2 pm, Thursday: FLEX, Friday: FLEX, Saturday: 8am – 5pm Sunday: OFF
• Option 2:
  Monday: 5 am – 2pm, Tuesday: OFF, Wednesday: FLEX, Thursday: FLEX, Friday: 11am-8pm, Saturday: OFF Sunday: 8am – 5pm

Schedule choices are based on availability

• Create solutions to assist the customer from becoming further past due and get them current, where possible
• Create a solution to assist the customer to cancel or stop vehicle repossession
• Handle Phone Calls:
  You will spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound)
• Consistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments
• Professionally and respectfully working with customers to help them bring and keep their account current
• Ensuring the information that we depend on to contact the customer is up to date
• Leveraging our call model to assist in setting up promises that help to bring the customers’ account current and/or cancel repossessions based on their specific situation
• Supporting additional customer service requests

Must have:

• High School Diploma
• High speed internet connection with a minimum of 15mbps download speed

Nice to have:

• Previous customer service and/or collection experience in call center environment
• Experience in the finance or automotive industry
• Experience in any position where you had to demonstrate excellent customer support or persuasive skills

Credit Acceptance is an award-winning workplace having been on Fortune’s Top 100 Workplaces list 10 of the last 11 years! We offer a great work environment, awesome Team Members, competitive benefits, progressive career opportunities, and we work hard to ensure every Team Member is empowered to work to their fullest potential We are an indirect auto finance…