Bilingual French Call Center Representative

Position Overview

Remote Work-at-Home | Canada
MCI is a leading BPO company that specializes in delivering tailored solutions. We are hiring Bilingual Call Center Representatives who provide outstanding support in English and French. Applicants must complete full application on the company careers page.

• Handle inbound and outbound calls in English and French.
• Translate and communicate clearly across both languages.
• Assist customers with billing, account updates, and general inquiries.
• Maintain accurate and detailed records of customer interactions.
• Escalate complex issues to appropriate department.
• Follow company policies and procedures for customer interactions.
• Meet daily and monthly performance goals.

• Must be 18 years or older.
• High school diploma or GED required.
• Bilingual fluency in English and French is mandatory.
• Excellent listening and interpersonal skills.
• Ability to work flexible shifts, including weekends and holidays.
• Strong attention to detail and organizational skills.
• Prior experience in a bilingual customer service role is preferred.

• Must be authorized to work in Canada.
• Willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers contingent on results.
• Willing to submit to drug screening (does not apply in Canada).
• Must be able to sit/stand for long periods and use a computer and telephone headset. Ability to move objects up to 40 pounds.

• Competitive starting compensation based on experience.
• Paid Time Off and public holidays.
• Health benefits through Blue Cross.
• Life insurance options.
• Accident and critical illness supplemental insurance.
• Career growth opportunities and internal promotions.
• Paid training.
• Team‑oriented work environment and casual dress code.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment are based solely on merit and qualifications. MCI maintains a work environment free from discrimination. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. We will provide reasonable accommodations for qualified employees with disabilities, unless undue hardship exists.