Bilingual German Call Center Representative

Position Overview

Remote Work-at-Home | Canada

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions. We’re hiring Bilingual Call Center Representatives to provide outstanding support in both English and German. Fluency in both languages and a passion for helping people are essential.

• Handle inbound and outbound calls in English and German.
• Translate and communicate clearly across both languages.
• Assist customers with billing, account updates, and general inquiries.
• Maintain accurate and detailed records of customer interactions.
• Escalate complex issues to the appropriate department.
• Follow company policies and procedures for customer interactions.
• Meet daily and monthly performance goals.

• Must be 18 years or older.
• High school diploma or GED required.
• Bilingual fluency in English and German is mandatory.
• Excellent listening and interpersonal skills.
• Ability to work flexible shifts, including weekends and holidays.
• Strong attention to detail and organizational skills.
• Prior experience in a bilingual customer service role is preferred.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

We offer competitive starting compensation based on experience and a variety of benefits and incentives, including:

• Paid Time Off:
  Earn PTO and paid holidays.
• Health Benefits:
  
  Supplemental health coverage through Blue Cross for full-time employees.
• Life Insurance:
  Access life insurance options.
• Supplemental Insurance:
  Accident and critical illness insurance.
• Career Growth:
  Internal promotion opportunities.
• Paid Training:
  Earn while learning new skills.
• Fun, Engaging Work Environment:
  Team-oriented culture.
• Casual Dress Code.

This job operates in a professional office environment. The employee will largely be sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination and harassment. We provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances.