Remote Tier 1 Help Desk Agent - Public Trust Eligible

A leading federal contracting company in the United States seeks a Help Desk Agent – Tier 1 to provide technical support for end users via phone, live chat, and email. This is a remote position requiring strong customer service skills and technical knowledge. Responsibilities include solving basic technical problems, escalating unresolved issues, and maintaining support documentation. The role requires a high school diploma and preferred call center experience.

The estimated starting salary range is $18–$18.50/hour.
This is an excellent opportunity to take on the Remote Tier 1 Help Desk Agent
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