Member Service Representatives

We’re always on the lookout for passionate individuals to help us shape the future of customer experience.

Whether you’re directly engaging with clients or driving innovation in technology, you’ll find a culture at UnifyCX that values collaboration, creativity, and diversity and puts people at the core of everything we do. Our team members are empowered to bring their unique skills to the table, contributing to a company that’s leading the way in customer experience solutions.

With a presence across the United States, India, the Philippines, the Dominican Republic, Jamaica, Honduras, and Colombia, UnifyCX offers opportunities to work in dynamic markets around the world. No matter where you're based, you'll be part of a global network dedicated to delivering exceptional customer experiences.

UnifyCX is born from the integration of Glow Touch, a global expert in customer care and technology outsourcing, and the strategic acquisition of Collective Solution, known for its customized service solutions.

Position:Member Service Representatives

Location: San Antonio, TX

Job :4442

# of Openings:7

Pay and Perks:

• Base Pay: $18.00 per hour
• Location:
  ** This position will be Work From Home; however,you must reside in the San Antonio, TX areato be considered**
• Job Type:Full Time

Hours of Operation:8:00 am – 11:00 pm EST – 7 days a week.

Your schedule will be 8 hours within this time frame discussed during the interview process.

Additional Benefits:UnifyCX offers a comprehensive benefits package that includes health, life, vision, and dental insurance, as well as a 4% max matching 401K, and other financial opportunity options.

What Will You Do?

As a
Member Service Representative
, you will be responsible for receiving, answering, and/or resolving calls. These phone calls are from insured customers and their dependents, providers and their staff, employer/group staff, and brokers. The Member Service Representative will use companies claims / eligibility database to inquire on the status of claims, , addresses, and other issues as queried by the caller. As a Member Service Representative, you are the primary source for issuing authorizations when eligible for services.

In this position, you will:

• Provide timely and accurate information to basic incoming customer calls from members, providers, and other external and internal constituents including:
  • Issuing authorizations.
  • Handling claim inquiries from providers and members.
  • Communicate the correct information regarding accessibility, claims status and other calls of a service nature.
  • Providing benefits information.
  • Process customer claims according to established department policies and procedures.
• Checking voicemail boxes and handling customer/provider requests for:
  • I.D. cards.
  • Authorizations.
  • Customer Service questions and issues.
• Fulfill rapid call volume by handling the appropriate amount of incoming calls.
• Complete Provider Relations requests for service.
• Provide timely feedback to the company regarding customer service failures and/or customer/provider concerns.
• Partner with Sales and Provider Relations to meet and exceed customers’ expectations.
• Provide excellent customer service and handle all customers in a professional and courteous manner.
• Other duties as assigned by management.

Who You Are:

To be considered, candidates are expected to have the following:

• Two years customer service or call center experience.
• Two years of experience in the health care industry or insurance environment preferred.
• Strong computer and technical skills to support heavy key data entry.
• Excellent customer service skills (friendly, courteous and helpful).
• Excellent…