ACE Tier 2 Service Desk Specialist – Remote
Hampton, Virginia, 22011, USA
Listed on 2026-11-05
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep -
IT/Tech
HelpDesk/Support
Chenega MIOS is seeking an ACE Account Service Desk Specialist (Tier 2 – ASD) in Ashburn, VA (Remote) to support the ACE Account Service Desk for CBP operations. You will assist a large user community and manage ACE portal accounts, with 24x7 coverage and bilingual English/Spanish support.
The role requires 2+ years in IT help desk or customer support, ability to work rotating shifts, U.S. citizenship, and familiarity with Service Now and related tools.
This is an excellent position to take on the ACE Tier 2 Service Desk Specialist – Remote (24/7) role at Chenega Corporation.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Ashburn, VA, United States.
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