Digital Banking Member Experience Representative

Support members through digital banking services as a Member Experience Representative at Provincial Credit Union, serving any branch in PE. Use strong communication and technology skills.

As the first point of contact, you will assist members and prospective members across digital channels. The work includes account support, transactions, card services, self-service guidance, and referrals. You will also open accounts digitally and update member information.

• Assist with inquiries, account issues, and digital banking services
• Support financial transactions and card services when required
• Guide members through ATMs, online banking, and mobile apps
• Open digital accounts through ASAPP and update KYM information
• Protect confidential member information and secure internal materials

• Related post-secondary diploma and two years customer service experience
• Strong organization and exceptional attention to detail
• Professional verbal and written communication with discretion
• Intermediate Microsoft Office Suite proficiency and quick system learning
• Comfort with digital platforms, expanded hours, and working from home

Bring digital confidence, careful communication, and member service expertise to Provincial Credit Union’s PE branch network.