Remote Retention Customer Service Specialist
Somerville, Middlesex County, Massachusetts, 02143, USA
Listed on 2026-11-05
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Call Center / Support, Client Relationship Management
DIRECTV is seeking a Customer Service Representative focused on retention to engage and retain customers via empathetic, consultative calls. You’ll resolve issues, suggest solutions, and help customers maximize value from services, working remotely with quiet home setup.
Expected schedule includes business hours with some overtime; successful applicants demonstrate strong listening, clear communication, and problem-solving in a fast-paced virtual environment.
Join us at DIRECTV as our next Remote Retention Customer Service Specialist in Boston, MA, United States.
We are currently recruiting a Remote Retention Customer Service Specialist for our team in Boston, MA, United States.
This is a strong position to take on the Remote Retention Customer Service Specialist role at DIRECTV.
As a Remote Retention Customer Service Specialist, you will play an important part at DIRECTV in Boston, MA, United States.
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