Engagement Moderators

Mod Squad is a remote first company providing customer experience, moderation and social media services for brands worldwide. The Engagement Moderator role focuses on monitoring and moderating social feeds, responding to public inquiries with pre-approved text, and escalating issues to the client security team when needed.

• Moderate social media content and engagements for multiple clients
• Respond to public inquiries using pre-approved messages
• Escalate security or policy issues to the client security team
• Follow evolving rules, workflows, and client guidelines
• Complete required background, profile, and s as part of security processes

• Experience in social media moderation or live engagement
• Strong written communication in English with complete, grammatically correct sentences
• Ability to navigate changing rules and workflows
• Comfort with using security software and performing standard checks
• Detail oriented and able to manage multiple client guidelines
• Reliable internet and ability to work remotely

• The listing states worldwide remote opportunities but also excludes residents of California, Colorado, New York, and Washington;
  Nigeria is not listed as excluded, so eligibility is unclear and should be confirmed before interviewing
• Time zone expectations are not specified; confirm required working hours during interview
• Pay currency or range is not stated; confirm compensation details during interview

Summarized by Remote Work from the original listing. Always confirm details on the employer’s page.

What this listing says it offers, and who each perk covers. Perks limited to US or EU employees often do not reach contractors or people hired through an employer of record, which is how many hires from Nigeria are paid.

Pays in USD

Base pay / rate

Base pay varies by factors;
Chromebooks not sufficient

Not stated who it covers From this job listing

Mod Squad, Inc. is a privately held, fully remote customer-experience company founded in 2007 by Amy Pritchard. It provides customer support, content moderation, trust and safety, community management and enterprise technology services to clients such as Spotify, Vimeo, EA, Warner Bros. and the NFL. Work is delivered by 'Mods', hourly independent contractors across 90+ countries and 55+ languages, plus full-time staff;

it lists employees in the US, UK, Costa Rica, the Philippines, Jamaica and Nigeria.

Clearwater, United States
· Founded 2007