Customer Relations Representative

With a mission that truly changes lives, the Oncology Nursing Society (ONS) is a special place to build your career. Every day, our work supports oncology nurses and advances patient advocacy, education, and professional excellence across the cancer care continuum. If you are inspired by purpose-driven leadership and energized by growth, innovation, and community impact, this role offers a rare opportunity to make a lasting difference.

Since 1975, ONS has served as the professional home for oncology nurses—developing evidence-based education, advancing treatment knowledge, and advocating for improved outcomes for patients with cancer and their families.

Customer Relations Representative responds to customer inquiries about accounts, products, courses, or services via telephone, email, web chat or in-person. Processes payments, orders, and membership applications. Updates demographic information in membership software. Serves as the first point of customer service contact.

• Resolves product or service problems by:
  • Clarifying the customer’s complaint
  • Determining the cause of the problem
  • Selecting and explaining the best solution to solve the problem
  • Expediting the correction or adjustment
  • Following up to ensure resolution
• Assists customers with inquiries related to products, services, conferences, education courses and memberships
• Provides technical assistance to users navigating ONS’s and affiliate websites
• Maintains customer records within association membership software (e.g. updates account information)
• Receives, processes, and reconciles orders from bank lockbox, telephone, fax, and US mail
• Reconciles financial information for daily and month-end batch balances
• Processes refunds for conferences, education courses, memberships, and products
• Assists ONSE’s finance department with accounts receivable requests as needed
• Demonstrates and supports a culture of diversity, equity, and inclusion

• High school diploma or equivalent.
• 0-3 years of related experience.
• Working knowledge of Microsoft Office suite.
• Written and oral presentation skills, including answering questions from customers and clients.
• Ability to maintain confidentiality regarding sensitive information.
• Full-time, remote (work-from-home) position.

We use a market-based approach to compensation, considering experience, qualifications, and market conditions.

$34,833.00 to $41,800.00 annually

• Continuing education allowance
• Generous paid time off
• Health and dental benefits
• Fitness and wellness resources
• Travel opportunities

ONS is an Equal Opportunity and Affiantive Action Employer. We value diversity, equity, and inclusion and are committed to building a workplace that reflects a broad range of backgrounds, perspectives, and experiences. All qualified applicants are encouraged to apply.