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Job Description & How to Apply Below
Deliver warm patient support through chat and email as a Remote Patient Support Coordinator at Felix, working from anywhere in Canada.
Felix seeks a customer-facing coordinator to help patients navigate online healthcare. You will provide personalized support, resolve issues, collaborate with pharmacy, medical, and logistics partners, and guide onboarding clearly.
Key Responsibilities:
Support Felix patients through chat and email
Resolve issues without unnecessary handoffs
Guide onboarding, pricing, process, and product questions
Collaborate with pharmacy, medical, and logistics partners
Capture patient insights and flag recurring gaps
Requirements:
Customer-facing experience, preferably in high-volume environments
Experience with Intercom Helpdesk or related platforms
Clear, precise, and warm written communication
Self-directed problem-solving and confident decision-making
Telehealth, digital health, or pharmacy experience is beneficial
Bring patient empathy, clear communication, and independent problem-solving to Felix’s remote healthcare support team across Canada.
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