Remote Inbound Customer Service Assistant

Location: Ahuntsic North

Remote from Canada, provide inbound customer service while coordinating appointments through clear phone communication and accurate scheduling.
This Virtual Assistant handles customer calls, service details, booking procedures, and routine concerns. The work combines appointment scheduling, technician dispatch coordination, record maintenance, and timely follow-up. You will collaborate with an administrative and Virtual Assistant team while following established procedures.

Key Responsibilities:

Answer incoming customer calls promptly and professionally
Collect customer details and requested service information
Book appointments using technician availability and locations
Confirm bookings and communicate schedule changes
Track unresolved issues and customer follow-ups
Requirements:
Previous inbound call or customer service experience
Excellent spoken English and professional phone manner
Strong organization, listening, and multitasking skills
Familiarity with scheduling or customer relationship platforms preferred
Availability Wednesday through Sunday, seven AM to four PM
Apply your inbound service, scheduling, and recordkeeping strengths as a remote Virtual Assistant supporting customer and technician coordination.