Remote Customer Experience Representative

Location: Ahuntsic North

Deliver customer support remotely from Ontario using order management and problem-solving skills to resolve inquiries and maintain strong relationships.
This Customer Experience Representative role requires at least two years of relevant customer service experience. You will manage customer communication, order updates, warranty administration, and product information. The position supports key customers while coordinating with sales, operations, marketing, IT, and finance. Accurate reporting and account management help maintain consistent service.

Key Responsibilities:

Resolve customer inquiries about availability, pricing, orders, and policies
Enter, edit, and update customer orders accurately
Administer warranty credits, replacements, and return authorizations
Coordinate customer issues with internal departments
Monitor service performance against established expectations
Requirements:
At least two years of relevant customer service experience
Excellent verbal and written communication skills
Strong problem-solving, organization, and time management abilities
Microsoft Office and business systems working knowledge
Availability remotely from Ontario, Monday through Friday
Apply customer service, order coordination, warranty administration, and problem-solving skills in this Ontario-based remote representative role.