Remote Call Center Customer Service Representative

Location: Ahuntsic North

POSITION OVERVIEW  MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services.

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Join our team as a  Remote Call Center Customer Service Representative  and help us deliver outstanding support to our clients all from the comfort of your home. This role is perfect for  empathetic, detail-oriented problem solvers  who enjoy creating  positive customer experiences .
POSITION RESPONSIBILITIES

Key Responsibilities:

Handle customer inquiries via  phone, email, and chat  with professionalism

Provide accurate information about  products, services, and policies

Troubleshoot and resolve customer issues and complaints

Maintain  detailed records  of customer interactions and transactions

Collaborate with team members to improve service delivery

Follow all company  policies, procedures, and compliance standards

CANDIDATE QUALIFICATIONS   WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
Qualifications
18 years or older  with a  high school diploma or GED

Experienced in  customer service or call center support  (preferred)

A strong communicator with  excellent interpersonal and problem-solving skills

Comfortable working independently and managing time effectively

Able to navigate and use  multiple software systems  simultaneously

Equipped with  high-speed internet  and a distraction-free home office setup

Flexible to work  various shifts, including evenings and weekends

Bilingual (English & Spanish)  — highly preferred

COMPENSATION DETAILS   WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off:  Earn PTO and paid holidays to take the time you need.

Health Benefits:

Full-time employees are eligible for supplemental health coverage through Blue Cross.
Life Insurance:  Access life insurance options to safeguard your loved ones.
Supplemental Insurance:  Accident and critical illness insurance
Career Growth:  With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training:  Learn new skills while earning a paycheck.
Fun, Engaging Work Environment:  Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code:  Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an…