Bilingual Group Client Care Representative

Support Equitable clients from a home office using bilingual communication and group benefits expertise. Work remotely in Alberta, Monday to Friday, 11:00 AM to 7:00 PM ET.

As a Client Care Representative, you will answer health and dental questions for plan members, medical providers, and regional offices. You will resolve inquiries, respond to emails, and use group benefits knowledge to deliver clear assistance. Extensive training includes a required six-week program after Equitable Orientation.

• Handle incoming telephone calls about health and dental products
• Resolve inquiries using thorough group benefits knowledge
• Respond to internal and external customer email inquiries
• Refer suspicious claims to the Fraud Investigations team
• Alert departments to potential fraud-related findings

• Fluency in French and English, spoken, read, and written
• Previous experience in phone-based customer service
• Insurance, group benefits, or related medical experience preferred
• Superior interpersonal skills managing client relationships
• Excellent listening and verbal communication skills

Bring bilingual service, investigation, and group benefits expertise to Equitable’s Alberta-based Client Care team from home.