Customer Service Advisor
Listing for:
Hamilton Woods
Full Time, Remote/Work from Home
position
Listed on 2026-11-06
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Leeds/ Remote
Temporary
- Permanent
35 hours pw
£14.80 PAYE OR £20 Umbrella
Hamilton Woods Associates are recruiting for a number of Housing Customer Service Advisor on an inital temporary basis for a local social housing provider. There is scope for the role to become permanent.
The role offers remote working, with occasional travel to their Leeds office.
Key Responsibilities of the Housing Customer Service Advisor:
Acting as the first point of contact for social housing tenants
Dealing with queries with regards to repairs, ASB, lettings, tenancy management and rents
Booking and scheduling in appointments with tenants
Signposting customers to internal and external agencies where appropriate
Taking payments from customers and setting up direct debits
Supporting the team with regards to customer feedback, including customer satisfaction surveys
Maintaining accurate records of customer accounts and changes to existing accounts
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