Associate Customer Care Representative - Lincoln, RI; SCO-E

Position: Associate Customer Care Representative - Lincoln, RI (SCO-E)
Thank you for considering Amica as part of your career journey, where your future is our business.

At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees.

Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!

As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes.

Our office located in Lincoln, RI is seeking an Associate Customer Care Representative to join the team!

Job Overview This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills.

Responsibilities Conduct professional telephone conversations to service customer accounts in a high call volume environment

Problem-solve and use time effectively to multitask and prioritize work Assist customers with various billing and policy change transactions over the phone

Gain customer trust and respect by establishing and maintaining effective relationships

Demonstrate a high standard of customer service

Collaborate with others in a team setting

Salary and Work ScheduleA starting annual salary of $45,279.The 37.5-hour work schedule will be non-traditional hours. Weekdays 1:30pm-9:00pm with two consecutive weekdays off and every Saturday and Sunday 10:00am - 5:30pm. Training hours may vary. A shift differential of 15% may apply.

A hybrid schedule of three days in office and two days work from home may be available once trained to work independently.

Qualifications High school diploma or equivalent education required

Previous customer service and sales experience

Excellent interpersonal and communication skills

Computer keyboard and processing skills

Previous insurance background is a plus, but not required

After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)
Current Amica employees should review the below information:

Level: 5, 6, 7 or 8

Important:
Certain relocation benefits may apply for employees currently located in a branch that will be transitioning.

Deadline For Internal Employees:
November 18, 2026rpTotal Rewards Medical, dental, vision coverage for single or family, short- and long-term disability, and life insurance

Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.

Holidays - 14 paid holidays observed

Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment

Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution

Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals

Generous leave programs, including paid parental bonding leave

Student Loan Repayment and Tuition Reimbursement programs

Generous fitness and wellness reimbursement

Employee community involvement

Strong relationships, lifelong friendships

Opportunities for advancement in a…