Customer Success Associate - Remote

Respage | Full-time | Fully remote | Must live in PA, NJ, DE

Respage is hiring a Customer Success Associate for a high-ownership, fast-moving Customer Success role. This is not a “light support” position—this is a demanding, accountability-driven role where you will manage a constant flow of client requests and take initiative head-on every day.

You will be the frontline owner of our Support Inbox and website/dashboard chat, responding to clients, triaging issues, documenting requests, and driving them to resolution. You will also be accountable for a small portfolio of clients, supporting weekly maintenance and proactive communication. You’ll partner closely with our Customer Success Managers (CSMs) to ensure client services are fully set up and supported—especially when new orders come in.

Alongside these Customer Success responsibilities, you’ll help create and manage social posts for Respage’s clients, support their reputation management, and complete special projects with our marketing manager as needed.

Own the daily flow of incoming support emails and client chat messages from our website and dashboard.

Be accountable for a small group of assigned clients to support ongoing maintenance and weekly touchpoints.

Track open items, requests, and follow-ups to ensure nothing slips and clients feel continuously supported.

Proactively surface risks, recurring issues, or upcoming needs to the CSM team.

Partner with CSMs to ensure client services are set up completely and launch requirements are met.

When new orders come in, proactively start your portion of the work immediately—no waiting to be told.

Identify patterns and recurring issues, document them, and escalator when needed.

Help create and manage social posts for Respage’s clients.

Support reputation management for Respage’s clients.

Complete special projects with our marketing manager as needed.

Excellent customer-facing communication skills (email + chat): professional, clear, and empathetic.

Comfortable using Google Workspace (G Suite) and working daily in Slack, Teamwork Projects, and Teamwork Desk.

Comfortable using ChatGPT as an ongoing productivity tool in daily workflows (drafting, summarizing, organizing, troubleshooting).

Prior experience in Customer Success, Support, or Account Services (especially in a fast-paced environment).

Experience working with property management clients and/or familiarity with PMS systems like Yardi, Real Page, App Folio, or similar.

Comfort troubleshooting software workflows and translating issues into clear internal notes.

Initiative: looks for ways to help every day and asks “what’s next?”

Google Workspace (G Suite) | Slack | Teamwork Projects | Teamwork Desk | ChatGPT | Respage Dashboard | Zoho

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