Customer Service Representative; India) Job Boise Idaho USA,Customer Service/HelpDesk

Position: Customer Service Representative (India)

Customer Service Representative (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Customer Service Representative to start immediately!

Duties and Responsibilities include but are not limited to:

Manage inbound and outbound calls

Resolve customer concerns effectively and efficiently

Build sustainable relationships and trust with customer accounts through open and interactive communication

Ensure customer satisfaction in every interaction

Keep records of customer interactions, process and update customer accounts and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

Ad hoc tasks

Qualifications:

At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
Excellent English communication skills, both written and verbal (at least B2 level)
Excellent phone, email, and instant messaging communication skills
Solid organizational and time management skills
Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
Experience with word-processing software and spreadsheets (e.g., MS Office)
Knowledge of online calendars and scheduling (e.g., Google Calendar)
Proactive & confident with keen attention to details
Able to work on a graveyard shift

Technical Requirements:

USB Headset with Noise Cancellation feature
Working Webcam
Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
Main Internet Service Speed: at least 25 Mbps wired connection
Backup Internet Service Speed: at least 10 Mbps

Benefits:

Performance Incentives
Job Security and Stability
Paid Training
Inclusive Culture
Upskilling Opportunities
100% Work-From-Home
Exceptionally Supportive Team
Opportunities for Career Growth
Fun Work Environment
Holiday & Overtime Pay

Schedule: US work hours (20-40 hours per week)

Location: This is a remote job

Salary: This is based on experience and skills.

Please note:

Only qualified candidates will be invited to take the assessment & scheduled for an interview.