Remote Customer Support Manager - Proactive, Data-Driven Leadership
Pocatello, Bannock County, Idaho, 83201, USA
Listed on 2026-11-06
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Client Relationship Management
Samba Safety is seeking a Customer Support Manager in a remote US-based role. You will lead a 15-person support team handling 55,000 cases annually, using data and automation to shift from reactive ticket handling to proactive customer engagement and product adoption.
You’ll partner with Customer Success, Product, IT, and Operations to remove roadblocks and enhance the customer experience. We value an inclusive culture and offer flexible time off, wellness and education reimbursement, and
This posting is for the Remote Customer Support Manager
- Proactive, Data-Driven Leadership role at Samba Safety, based in , United States.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote Customer Support Manager
- Proactive, Data-Driven Leadership role in the description above.
We appreciate your interest in this position.
Join Samba Safety and contribute to our ongoing work.
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