Travel Client Support Consultant

Position Overview

We are currently adding new team members to our remote support division and are seeking organized, customer-focused individuals for the Travel Client Support Consultant role. In this position, you'll assist travelers throughout the planning journey by helping coordinate arrangements, monitoring important details, and providing reliable support to ensure a positive experience from beginning to end.

This role is well suited for individuals who enjoy communication, problem-solving, and working independently in a flexible remote environment. No previous travel industry background is necessary, as training and ongoing development resources are provided.

• Assist clients with vacation planning requests, scheduling preferences, and trip-related questions
• Coordinate travel components including hotels, flights, cruises, transportation services, and excursions
• Research and review available options using approved booking and supplier platforms
• Share updates regarding reservation status, confirmations, and itinerary timelines
• Respond to client inquiries professionally through email, phone, and digital communication systems
• Support itinerary revisions, booking changes, and follow-up service requests
• Keep client information and travel records organized within internal systems
• Participate in onboarding sessions, virtual workshops, and continued training opportunities

• Fully remote work structure
• Flexible scheduling designed to support independent workflow
• Guided onboarding and continued education resources
• Access to supplier networks and travel coordination systems
• Eligibility for travel-related perks, incentive opportunities, and recognition programs
• Advancement potential within a growing remote team

• Strong communication and customer care abilities
• Detail-oriented with effective organizational skills
• Comfortable handling multiple responsibilities in a virtual environment
• Basic computer proficiency and familiarity with online communication tools
• Reliable internet access and professional work habits
• Experience in customer service, hospitality, administration, scheduling, or retail is beneficial but not required

• Must be at least 18 years old
• Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions