Customer Service & Administrative Assistant; CSAAFS; Fully Remote

• Answer incoming calls and emails, explain the company's services and pricing, and respond to customer questions.
• Communicate two-hour arrival windows to customers based on technicians' daily schedules.
• Review technician reports for accuracy, upload reports to Jobber, and follow up on unpaid invoices.

Requirements:

• Fluent English and Spanish, both spoken and written.
• Previous professional experience in customer service and administrative support.
• Experience using Jobber and Ring Central, with strong attention to detail.

Location & Availability:

• Remote role with full-time availability Monday through Friday, 8:00 AM to 5:00 PM Eastern Time.
• Reliable computer, stable internet connection, and a quiet workspace suitable for customer calls.

My Hero VA provides virtual assistant staffing solutions, connecting businesses with remote support staff. They are currently hiring a bilingual Customer Service & Administrative Assistant to support a Florida pool leak detection and repair company.