Remote - Customer Support Specialist; English Speaking, EU Time zone

We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company.

If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace.

Answer to incoming requests from customers via live chat Identify customer needs and help customers use specific features

Analyze and reporting product malfunctions

Follow up with customers to ensure their basic technical and product related issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing teams

You should be proficient in English language

You must have work experience in customer support

You must have excellent communication skills

You should have strong teamwork skills

You should have excellent PC skills

You must have high attention to details

You should have multi-tasking abilities

You must be flexible to work in different shift schedules (day & evening & night) and on weekends

Ability to quickly and efficiently solve tasks

Independence, responsibility, initiative, and keep attention to detailA flexible and systematic approach to solving complex problems

Experience in sports betting/gambling industry is a plus

• Remote work (work from anywhere)
• Competitive salary
• 28 days off per year
• Seniority leave
• Amicable work environment and supportive team members
• Full-time remote opportunity
• Real career opportunities and professional growth

Hiring Stages:

Online Assessment Introductory Call Hiring Manager Round Reference check

Offer letter