Intuit Customer Service

Smoothstar Tech is hiring qualified candidates for a work-from-home customer service position with Intuit Turbo Tax for the tax season. Agents will serve customers by providing product and service information and resolving related issues.

• Interact with Turbo Tax customers via phone, focusing on tax-related questions, data entry, and navigation.
• Research, analyze, and determine appropriate actions for Turbo Tax customers.
• Represent Intuit and the Turbo Tax product positively; approach customer interactions with care and empathy.
• Explain how to use Turbo Tax accurately and resolve customer inquiries on the first contact.
• Provide quality customer service with effective troubleshooting of advanced technical inquiries.
• Assist customers in resolving device and equipment problems as a technical resource.
• Support customers via phone and/or Smart Look one-way video and screen sharing technology.

• At least 1 year of customer service experience in call centers, retail, or helpdesk roles.
• Strong technical and customer service skills with a passion for delivering excellent customer experiences.
• Extensive experience with Windows OS, web browsing, email, and various software applications.
• Ability to troubleshoot and resolve advanced technical inquiries effectively.
• Proficiency in navigating menus and options on desktop devices while verbally guiding customers.
• Excellent written and verbal communication skills, including clear speech and phone etiquette.
• Strong active listening skills to accurately paraphrase customer conversations.
• Ability to begin servicing after certification and meet minimum service interval requirements for 90 days.