Membership Support Representative

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Membership Support Representative based in the United States.

In this role, you will provide friendly, reliable, and efficient support to members of a subscription-based car wash platform. You will serve as a key point of contact, assisting customers with account management, billing inquiries, membership changes, and technical troubleshooting. Through inbound phone calls, live chat, email, and text messages, you will help ensure a smooth and positive member experience. You will work in a fully remote, fast-paced environment, using multiple digital tools to resolve inquiries and address customer needs.

As part of a collaborative support team operating around the clock, you will contribute to maintaining high service standards and customer satisfaction. This part-time opportunity is ideal for customer-focused individuals who enjoy problem-solving, working with technology, and helping others.

• Respond promptly and professionally to member inquiries through inbound phone calls, live chat, email, and SMS, ensuring a helpful and positive customer experience.
• Assist members with account management, billing questions, subscription changes, membership cancellations, app troubleshooting, and general service requests.
• Guide customers through available self-service options and help them navigate the mobile application to manage their memberships effectively.
• Navigate multiple software platforms and communication channels simultaneously while maintaining accuracy, efficiency, and attention to detail.
• Follow established company policies, procedures, and knowledge base resources to provide consistent, accurate, and reliable support.
• Document customer interactions, requests, and resolutions clearly and accurately within the customer support platform.
• Collaborate with supervisors and remote team members to resolve complex inquiries, address concerns, and elevate issues when appropriate.
• Stay informed about service updates, policy changes, and new procedures to ensure accurate and up-to-date customer assistance.
• Meet established performance expectations related to attendance, punctuality, responsiveness, productivity, and customer satisfaction.
• Maintain dependable coverage during assigned shifts, including weekends, to support continuous 24/7 customer service operations.

• Previous customer service experience is required.
• High school diploma or equivalent qualification.
• Availability to work weekends and flexibility to accommodate part-time shifts based on operational requirements.
• Strong verbal and written communication skills, with the ability to interact professionally and effectively with customers across different communication channels.
• Comfortable using computers, web-based applications, and multiple software platforms simultaneously.
• Excellent multitasking, problem-solving, and organizational skills, with the ability to remain calm and professional when handling challenging customer interactions.
• Strong attention to detail and the ability to follow documented procedures and established workflows.
• Reliable attendance, punctuality, and the ability to work independently with minimal supervision in a remote environment.
• Ability to maintain a quiet, professional home office equipped with a personal computer and reliable, high-speed wired internet connection.
• Ability to remain at a workstation and operate a computer throughout scheduled shifts, with reasonable accommodations where applicable.
• Authorization to work in the United States, with employment subject to background checks and verification of work eligibility.

• Previous experience in a call center or contact center environment.
• Experience providing multichannel customer support through phone, email, live chat, and text messaging.
• Familiarity with Customer Relationship Management (CRM) systems, ticketing platforms, or other customer support software.
• Previous experience working remotely or collaborating with distributed teams.
• Bilingual proficiency in English and Spanish is an advantage.

• Fully remote working arrangement.
• Part-time schedule of approximately 12-24 hours per week.
• Flexible scheduling based on operational requirements, with weekend availability required.
• Paid onboarding and job-specific training to help you become familiar with the platform, tools, systems, and procedures.
• Supportive team environment with…