Specialized Roles:
Client Success Manager; Remote
Listing for:
SmartScale360 Careers
Full Time, Remote/Work from Home
position
Listed on 2026-11-06
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management, Account Manager, CRM Systems & Management
Job Description & How to Apply Below
Smart Scale
360 is hiring a Client Success Manager to manage client relationships, lead onboarding, support account growth, and ensure a strong customer experience for our U.S.
-based clients.
- 3-5+ years of hands-on experience in Client Success, Customer Success, Account Management, Client Relations, Customer Experience, Recruitment, Staffing, or a related field
- Experience managing U.S.
-based clients or working with U.S. companies is strongly preferred - Strong verbal and written English communication skills
, with confidence communicating directly with clients - Proven experience managing client relationships, account portfolios, customer onboarding, and client retention
- Experience coordinating with Recruitment, Operations, HR, or cross-functional teams
- Strong problem-solving skills with the ability to handle client concerns, escalations, and service issues
- Experience conducting client check-ins, business reviews, performance updates, or account reviews
- Familiarity with CRM systems, account management platforms, and project management tools
- Strong organizational and time-management skills with the ability to manage multiple client accounts and priorities
- Self-motivated, detail-oriented, and comfortable working independently in a remote work environment
- Recruitment or staffing experience is a strong advantage
- Manage assigned client accounts and serve as a primary point of contact throughout the customer lifecycle
- Build and maintain strong long-term client relationships through proactive communication and regular follow-ups
- Lead client onboarding and implementation
, ensuring a smooth transition from sales to operations - Understand client goals, requirements, and expectations and ensure services are aligned with their business needs
- Conduct regular client check-ins, account reviews, and performance updates
- Monitor client satisfaction, engagement, account health, and service performance
- Address client concerns, resolve issues, and coordinate escalations and solutions when needed
- Partner with Recruitment, Operations, and Leadership teams to ensure client needs are met
- Track client metrics, account activity, deliverables, renewals, and key milestones
- Maintain accurate CRM records, account notes, reports, and client documentation
- Identify opportunities for client retention, account expansion, upselling, and service improvement
- Support contract renewals and strengthen long-term client partnerships
- Identify process improvements that enhance customer experience, client satisfaction, and operational efficiency
- CRM: Hub Spot, Salesforce, Zoho, or similar
- Communication: Slack, Microsoft Teams, Zoom, Google Meet
- Productivity: Google Workspace, Microsoft Office
- Project Management: Asana, Click Up, , or similar
- Monday - Friday (flexibility is a plus)
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