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Strategic Customer Success Manager – FinTech SaaS; Remote East

Remote / Online - Candidates ideally in
Somerville, Middlesex County, Massachusetts, 02143, USA
Listing for: Eltropy Inc.
Full Time, Remote/Work from Home position Listed on 2026-11-06
Job specializations:
Salary/Wage Range or Industry Benchmark: 120000 - 150000 USD Yearly USD 120000.00 150000.00 YEAR

Job Description & How to Apply Below

Position: Strategic Customer Success Manager – FinTech SaaS (Remote East)

Eltropy Inc. is seeking a proactive Tier 2 Customer Success Manager for a portfolio of 50 mid-size customers across the Eastern U.S. region. You will ensure customers derive maximum value from our AI-powered communications platform, drive retention, growth, and overall satisfaction.

The role emphasizes SaaS expertise, empathy, teamwork, and a data-driven approach to managing customer journeys, onboarding, and product adoption while collaborating with Sales and cross-functional teams.

As a Strategic Customer Success Manager – Fin Tech SaaS (Remote East), you will play an important part at Eltropy Inc. in Milton, MA, United States.

If your experience matches this role, we encourage you to apply.

All applications are reviewed carefully by our team.

This is a Full Time role.

The position is based in Milton, MA, United States.

This opportunity is part of our work in Management & Operations, Sales.

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