Customer Care Representative

Location: Remote |
Job Type: Full-Time
Schedule: Shifts may include evenings and weekends
Compensation: Competitive pay + shift differentials for nights/weekends

At Assurant, our Customer Care Representatives are the voice of our organization and the first point of contact for our valued customers. We are deeply invested in your success and committed to providing a supportive, inclusive, and growth-oriented environment.

• Benefits from Day One – Medical, dental, vision, and more

• Paid Time Off – Including holidays

• Career Growth – Advancement opportunities and tuition reimbursement (up to $5,000/year after 6 months)

• Comprehensive Training – Paid virtual training to set you up for success

• Handle inbound customer calls and/or e-mails with empathy and professionalism

• Resolve issues, answer questions, and provide proactive solutions

• Document interactions and follow up as needed

• Participate in special projects and adapt to evolving priorities

• Deliver a WOW experience on every call—customers should hear your smile!

Note:

This role does not involve cold calling, sales, or contract upgrades.

• Minimum Requirements:

  • High school diploma or GED

  • Customer service experience (call center, insurance, or banking preferred)

  • Strong communication, listening, and problem-solving skills

  • Ability to multitask using technology in a fast‑paced environment

  • Reliable high-speed internet (25 Mbps down / 6 Mbps up)

  • Quiet, distraction‑free home office setup

• Preferred Qualifications:

  • 2+ years of customer service experience

  • Prior remote work experience

• Full-time, 40 hours/week

• Shifts may vary and include weekends and holidays

• Must be available to work as late as 9 PM EST

• Periodic shift bids determine schedules based on business needs

If you're a great communicator, a natural problem solver, and passionate about delivering exceptional service, we’d love to hear from you!

Pay Range:

$16.23 - $27.75

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at

For U.S. benefit information, visit  For benefit information outside the U.S., please speak with your recruiter.

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways.

And a willingness to take chances. We call our culture The Assurant Way.

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Assurant…